Do n’t blackguard this how - to , but if regular Applecare ca n’t get you the satisfaction you deserve — or recall you deserve — here ’s how to get in contact with people who have the power to do anything ( within reason ) .
1 ) Call Apple Corporate : 408 - 996 - 1010 )
2 ) demand the hustler for Gene ( like denim ) Teluse , VP of Customer Care . She is Apple ’s highest higher-ranking client armed service federal agent , and she reports directly to Steve Jobs .
3 ) Leave a dainty message , let in any Apple Case / Repair number you might have , or your machine ’s serial number , and a callback number .
4 ) Wait ~24 business hr for one of Ms. Teluse ’s minions to call .
5 ) Calmly explain your story , and what you want Apple to do .
Tipster Thirdgen supply that in oecumenical , Apple will not replace a machine unless it has been unsuccessfully fixed 3 or more times for the same issue , or several major repairs ( i.e. a logical system gameboard , a screen , a top typeface as separate repairs ) .
Only use this if you ’ve jumped through various hoop and still ca n’t get your Apple political machine fix . Do n’t use this if you ’ve just dropped your iPod in the lavatory and you hope they can send you a substitute “ just stimulate ” .
Get Applecare Executive Customer Service[Consumerist ]
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